Cookie Policy

This policy explains how we use cookies and similar technologies on our website, your rights in relation to them, and how to manage your preferences

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone)
when you visit a website. They are widely used to make websites work efficiently, to improve the
user experience, and to provide information to website owners.

Cookies do not contain personally identifiable information on their own, but information we hold
about you may be linked to information stored in and obtained from cookies. Cookies are not
harmful to your device and do not carry viruses or malware.

Under UK law, the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR) require us to obtain your consent before placing any non-essential cookies on your device.

2. How We Use Cookies

We use cookies for the following purposes:

To make our website function correctly — some cookies are essential for you to be able to use
our website and access its features.
To remember your preferences — so you do not have to re-enter information each time you
visit.
To analyse how our website is used — so we can improve the content and experience we
provide.
To support our advertising — so we can understand how visitors reach us and measure the
effectiveness of any advertising campaigns.

We never use cookies to collect sensitive health information, and we take particular care to ensure

that any tracking used on our website is appropriate for a healthcare setting.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are
usually set in response to actions you take, such as setting your privacy preferences or filling in
forms.

Cookie Name

Duration

Purpose

hmdg_cookie_consent

180 days

Stores your cookie consent preferences so you are not asked again on every visit.

PHPSESSID

Session

Maintains your session whilst browsing the website. Deleted when you close your browser.

wordpress_logged_in_*

Session

WordPress authentication cookie — only set if you log into the website.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalisation. If you do not allow these
cookies, some features may not work as intended.

Cookie Name

Duration

Purpose

wp-settings-*

1 year

Stores user interface preferences such as text size and layout.

3.3 Analytics Cookies

These cookies allow us to count visits and understand how visitors move around our website. All
information collected is aggregated and therefore anonymous. These cookies are only placed with
your consent.

Cookie Name

Provider

Duration

Purpose

_ga

Google Analytics

2 years

Stores user interface preferences such as text size and layout.

_ga_*

Google Analytics 4

2 years

Used to persist session state across pages.

_gid

Google Analytics

24 hours

Registers a unique ID to generate statistical data on how you use the website.

_gat

Google Analytics

1 minute

Used to throttle request rate to Google Analytics.

3.4 Performance Cookies

These cookies collect anonymous information about how visitors use our website to help us
improve website performance and user experience.

Cookie Name

Provider

Duration

Purpose

gat_gtag_*

Google Tag Manager

1 minute

Throttles the request rate when using Google Tag Manager.

3.5 Marketing & Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests and to measure
the effectiveness of advertising campaigns. These cookies are only placed with your consent.

Healthcare Note: We do not use marketing cookies to target individuals based on health conditions,
medical history, or any sensitive personal data. Any advertising activity is limited to general
awareness of our services

Cookie Name

Provider

Duration

Purpose

_gcl_au

Google Ads

90 days

Used by Google AdSense to experiment with advertisement efficiency.

_gcl_aw

Google Ads

90 days

Stores the click attribution information for Google Ads conversion tracking

_gac_*

Google Ads

90 days

Contains campaign-related information for the user.

IDE

Google DoubleClick

1 year

Used for targeted advertising and to measure conversions

4. Google Consent Mode v2

Our website uses Google Consent Mode v2, which adjusts the behaviour of Google tags based on
your consent choices.

If you accept analytics or advertising cookies, Google tags will collect and send data as normal.
If you reject cookies, Google tags will operate in a privacy-safe mode — no cookies are placed
and no personal data is sent, but anonymised, aggregated data may still be used by Google to
support conversion modelling.

We have configured the following privacy settings as defaults, regardless of your consent choice:

ads_data_redaction: true — advertising identifiers are redacted when consent is denied.
url_passthrough: true — booking source information is passed via URL rather than cookies
where consent has not been given.

5. Third-Party Cookies

Some cookies on our website are set by third-party services. We do not control these third-party
cookies. The main third parties whose cookies may be present on our website include:

Google LLC — analytics, advertising, and tag management. Privacy policy:
policies.google.com/privacy
Cliniko — our online booking platform. When you click “Book Now”, you are directed to Cliniko’s
website and their own cookie and privacy policies apply. Privacy policy:
cliniko.com/policies/privacy

We recommend that you review the privacy policies of any third-party services you interact with
via our website.

6. Your Rights and Choices

Under UK GDPR and PECR, you have the right to:

Withdraw consent at any time by clicking the cookie icon at the bottom-left of any page on our
website.
Access information about which cookies are placed on your device.
Object to processing of your personal data collected via cookies.
Request erasure of personal data collected via cookies by contacting us directly.

Withdrawing your consent will not affect the lawfulness of any processing carried out before you withdrew it.

6.1 Managing Cookies in Your Browser

You can also control and delete cookies through your browser settings:

Google Chrome: support.google.com/chrome/answer/95647
Mozilla Firefox: support.mozilla.org
Safari: support.apple.com
Microsoft Edge: support.microsoft.com

You can also opt out of Google Analytics across all websites by installing the Google Analytics Optout Browser Add-on.

7. How Long Does Consent Last?

When you make a choice about cookies on our website, we store your preference for 180 days (6
months). After this period, we will ask for your consent again. This is in line with guidance from the
Information Commissioner’s Office (ICO).

If we make significant changes to this Cookie Policy or to the cookies we use, we will ask for your
consent again regardless of when you last provided it.

8. Legal Basis for Processing

Our use of cookies is governed by the following UK legislation:

Privacy and Electronic Communications Regulations 2003 (PECR) — requires us to obtain
your consent before placing non-essential cookies on your device.
UK General Data Protection Regulation (UK GDPR) — governs the processing of any personal
data collected via cookies.
Data Protection Act 2018 — supplements the UK GDPR and provides the domestic legislative
framework for data protection in the United Kingdom.

The legal basis under UK GDPR for non-essential cookies is consent (Article 6(1)(a)). Strictly
necessary cookies are placed on the basis of legitimate interests in ensuring the basic technical
operation of the website.

9. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use,
changes in technology, or changes in applicable law. When we make material changes, we will
update the “Last updated” date at the top of this page and, where appropriate, seek fresh consent
from visitors to our website.

We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have any questions about this Cookie Policy, or if you wish to exercise any of your rights in
relation to cookies and personal data, please contact us:

To get in touch with us regarding this Cookie Policy or to exercise any of your data protection rights,
please visit our Contact page on our website where you will find all the ways to reach us.

If you are not satisfied with our response, you have the right to lodge a complaint with the
Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Cookie Policy · Last updated 9 March 2026

UK GDPR · PECR · Data Protection Act 2018

Reviews

The Standard of Care Trusted by Thousands

    
 
 
       Posted on Google  
   
   Shahrukh Khan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a good experience and helped me in fixing my shoulder trap issue
  
 
      Posted on Google  
   
   Iqtidar Ali 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a very good experience with my chiropractor, Evan. I had back pain but right now I feel very good.
  
 
      Posted on Google  
   
   Brian Read 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jaydon is very good. He keeps you informed as yo what he is doing during the treatment. In fact he does not stop talking and reassuring you that he will get you better. He is extremely friendly and very knowledgeable. I will certainly use him again if I need anything putting right
  
 
      Posted on Google  
   
   Aaron Yuen 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was slipped disc of my back. I cannot even walk probably. Needed crutches to walk. With Jessie help. It only 7 sections, I don’t need the crutch any more. She is professional, caring.
  
 
      Posted on Google  
   
   KeishAlex 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had my first professional lymphatic massage today from Charlotte and it was brilliant ! I felt a difference in my body whilst having it done. I also had a part sports massage on some problematic areas and it was just needed. I would highly recommend this place. Very professional and helpful for after care tips too. I will be back ! Thank you :)
  
 
      Posted on Google  
   
   Nadiah Khanom 
 
 
 
 Trustindex verifies that the original source of the review is Google. This is my second time visiting here with lower back pains and pelvic pain. I was treated both times by Sian and she is amazing! My first round of treatment went so well I knew i could trust them the second time too!
Sian really takes out time to explain everything in detail why its happening, whats happening and what the next steps will be.
Shes clear and thorough and gets to the root of your problem rather than just touching the surface.
I'm so happy to find Sian again 6 years after my first treatment.
Thank you so much to all the team.
  
 
      Posted on Google  
   
   Harpreet Sohal 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been here for a few years, every time all individuals have been professional and personable. Never had a bad experience, and Lillie is amazing!
  
 
      Posted on Google  
   
   sean cooper 
 
 
 
 Trustindex verifies that the original source of the review is Google. I found Kelly to be professional and polite a good communicator with the ability to listen, and to understand what I was trying to communicate, I would recommend this chiropractor and the practice to any of my friends and family. I have always found the entire team to be helpful The problem I went to Kelly with appears to be heading  in the right direction and I will be seeing her again to do a maintenance course so hopefully I will never have this issue  to the degree of pain and discomfort, which I was originally having when I first saw her The improvement she has made outstrips my expectations thank you again
  
 
      Posted on Google  
   
   Patrick Sims 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have seen many clinicians over the 20+ years I have had lower back and related other pains.
I've had a very thorough assessment appointment and have new insights.
My first treatment within the assessment appointment has been helpful and I'm looking forward to following the clear programme.
I would add that the admin/reception staff are very welcoming and knowledgeable.
Thank you.
  
 
      Posted on Google  
   
   nurul azreen azlan 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've been seeing Charlotte for sports massage to manage a recurring shoulder issue, and she's been brilliant. She’s also really informative — she explains what's going on and why, which has made a huge difference in managing my shoulder issue. Highly recommend!

Shahrukh Khan

Had a good experience and helped me in fixing my shoulder trap issue

Iqtidar Ali

I had a very good experience with my chiropractor, Evan. I had back pain but right now I feel very good.

Brian Read

Jaydon is very good. He keeps you informed as yo what he is doing during the treatment. In fact he does not stop talking and reassuring you that he will get you better. He is extremely friendly and very knowledgeable. I will certainly use him again if I need anything putting right

Aaron Yuen

It was slipped disc of my back. I cannot even walk probably. Needed crutches to walk. With Jessie help. It only 7 sections, I don’t need the crutch any more. She is professional, caring.

KeishAlex

I had my first professional lymphatic massage today from Charlotte and it was brilliant ! I felt a difference in my body whilst having it done. I also had a part sports massage on some problematic areas and it was just needed. I would highly recommend this place. Very professional and helpful for after care tips too. I will be back ! Thank you :)

Nadiah Khanom

This is my second time visiting here with lower back pains and pelvic pain. I was treated both times by Sian and she is amazing! My first round of treatment went so well I knew i could trust them the second time too! Sian really takes out time to explain everything in detail why its happening, whats happening and what the next steps will be. Shes clear and thorough and gets to the root of your problem rather than just touching the surface. I'm so happy to find Sian again 6 years after my first treatment. Thank you so much to all the team.

Harpreet Sohal

I’ve been here for a few years, every time all individuals have been professional and personable. Never had a bad experience, and Lillie is amazing!

sean cooper

I found Kelly to be professional and polite a good communicator with the ability to listen, and to understand what I was trying to communicate, I would recommend this chiropractor and the practice to any of my friends and family. I have always found the entire team to be helpful The problem I went to Kelly with appears to be heading in the right direction and I will be seeing her again to do a maintenance course so hopefully I will never have this issue to the degree of pain and discomfort, which I was originally having when I first saw her The improvement she has made outstrips my expectations thank you again

Patrick Sims

I have seen many clinicians over the 20+ years I have had lower back and related other pains. I've had a very thorough assessment appointment and have new insights. My first treatment within the assessment appointment has been helpful and I'm looking forward to following the clear programme. I would add that the admin/reception staff are very welcoming and knowledgeable. Thank you.

nurul azreen azlan

I've been seeing Charlotte for sports massage to manage a recurring shoulder issue, and she's been brilliant. She’s also really informative — she explains what's going on and why, which has made a huge difference in managing my shoulder issue. Highly recommend!

Cookie	Duration	Description
`hmdg_cookie_consent`	180 days	Stores your cookie consent preferences.
`PHPSESSID`	Session	WordPress session identifier.
`wordpress_logged_in_*`	Session	WordPress login authentication.

Cookie	Duration	Description
`_ga`	2 years	Google Analytics — distinguishes users.
`_ga_*`	2 years	Google Analytics 4 — session persistence.
`_gid`	24 hours	Google Analytics — distinguishes users.
`_gat`	1 minute	Google Analytics — throttles request rate.

Cookie	Duration	Description
`_gcl_au`	90 days	Google Ads — conversion tracking.
`_gcl_aw`	90 days	Google Ads — click attribution.
`_gac_*`	90 days	Google Ads — campaign information.
`IDE`	1 year	Google DoubleClick — ad targeting.

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Cookie Policy

Cookie Policy

1. What Are Cookies?

2. How We Use Cookies

3. Types of Cookies We Use

4. Google Consent Mode v2

5. Third-Party Cookies

6. Your Rights and Choices

7. How Long Does Consent Last?

8. Legal Basis for Processing

9. Changes to This Policy

10. Contact Us